Benefits & Guarantees
Shopping at shoes.com is risk-free. We guarantee your satisfaction by offering the following benefits on every purchase:
UPS Standard Ground Service is free to shoes.com customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.
Free Shipping offer does not apply on shipments outside of the United States.
Express Shipping offer does not apply on shipments outside of the United States. For information on international shipping, click here.
Free Exchanges & Easy Returns
Exchanges are FREE for all U.S. orders and we hope you'll fall in love the second time around, whether that means finding the right size, width, color, style, or a completely different product. Choose from over one million – including shoes, clothing, bags, and accessories – from our vast selection of brands. We'll give you a prepaid return-shipping label once you select a replacement item - it's easy!
Returns are simple, too. If you choose to return a U.S. order for a refund, we'll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item, minus a $6.95 restocking fee per item. Unfortunately, we cannot reimburse for shipping fees like express or international shipping added to your original order.
For complete details on our policies, visit...
- Standard Returns if you've shipped to a U.S. address.
- International Returns if you've shipped outside the U.S.
- Private Events Returns if you ordered from events.shoebuy.com.
100% Price Guarantee
If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and shoes.com price. We'll even refund the difference if we lower the price at shoes.com!
- The item must be in stock in the same style, size and color that was purchased from the shoes.com website.
- Special promotions, rebates, and gift certificates are not eligible.
- The website where you find the lower price must be a legitimate business and cannot be an auction site or private event sale.
- The final publicaly advertised price that would have been paid at the other site, including shipping and tax, less any promotion, will be compared to the final price on your order with shoes.com and will be included when calculating the difference.
- Offer is valid for 10 days after you make your purchase.
- Offer is valid on orders/items shipped to destinations within the United States.
- Offer is limited to one refund per month per customer.
To receive your refund:
- Order the item that you want from shoes.com.
- Send an email to firstname.lastname@example.org with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item.
- After receiving your email, shoes.com will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.
To protect the integrity of this program, Shoebuy.com, Inc., the entity that owns and operates shoes.com, reserves the right to ascertain the legitimacy of any online retailer whose website is referenced in a Price Match request using commonly accepted criteria.